Track the steps the consumer goes through from start to finish

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Motivating customers to engage with the chatbot at key moments in their shopping experience is essential for the bot to generate revenue. More knowledge about your customers' purchasing habits means more information you can give your bot to help them. Therefore, focus on uncovering customer behavior, interaction and objectives. The bot can be useful in helping the consumer find the perfect purchasing option and also in offering a discount or recommendation on a complementary item that the consumer would likely appreciate. Both situations are excellent prospects for making a sale. Understanding the customer journey and providing timely, relevant, and personalized communications is the way to find those revenue-generating moments. Make an effort to contact your customers Once you've learned about your customers' journey, it's time to get them to engage with your bot. Proactive contact with customers is the best method to demonstrate the usefulness of a chatbot. Your proactive messages should be relevant to where the customer is in their journey and consistent with their previous interactions with the chatbot.

We have included an easy-to-use tool on our platform called Smart Autofunnel just for this purpose. The chatbot identifies where the customer is in the sales funnel, which will define the type of communication they will receive. Product suggestions Chatbots can excel in making product suggestions, the good tactic of cross selling and up selling. To better serve their users, chatbotsare programmed to respond to specific queries. However, this mindset needs to be reversed for a chatbot to be employed as a means of generating real money. Make the chatbot ask about what the consumer needs, not what they Industry Email List want. On ChatGuru , you can develop a product-centric decision tree as the first step in establishing this structure. Organize your products and patiently guide your buyer through a set of questions that will lead them to the right product. This method promotes a more natural interaction between the consumer and the chatbot and ensures that the bot's advice is based on the customer's preferences. Measure the results of your chatbot actions After going through all these troubles to develop your chatbot, you must monitor how it is contributing to revenue.



Have your sales and customer experience teams track the most popular items suggested by your chatbot while you monitor its effectiveness. Your company can use this data to guide changes to your sales tactics, such as adjusting your chatbot's proactive messaging or introducing new cross-selling and up-selling strategies. On ChatGuru, monthly reports are also available in the format of your choice. You can take advantage of a simple tracking system that includes the option to receive data via email or WhatsApp . ChatGuru With the ChatGuru platform, you will have access to a multitude of technical options that can improve both the effectiveness of your service and the experience of your customers. Conversations can be quick and interesting even in the busiest seasons of the year, thanks to ChatGuru. ChatGuru 's conversational software serves as the initial point of contact, instantly responding to customer queries and guiding them through the sales process, eliminating the need for consumers to wait in line for service, which can lead them to abandon their purchase . This is available.