specific way, reviewing its meaning
What you did, but they will never forget how you made them feel.” Perhaps, when the American writer, singer and activist expressed this reflection, she was not directly thinking about this concept as a fundamental pillar of marketing , sales and business in general. However, we can easily transfer this phrase to the business environment and, specifically, to the customer experience and its touch points . Precisely, customer service seeks to make users feel comfortable with their interaction and relationship with a company or brand so that they never forget it and always consider it one of their main purchasing alternatives. So that you betterunderstand what we are talking about, in the following lines we will Bolivia Mobile Number List detail this concept in a much more , usefulness and, above all, importance. Does it seem like a good idea to learn about all this? If so, don't turn away! What is customer service? We can define customer service as a concept that encompasses all those strategies, activities and processes aimed at satisfying the needs of users of a product or service. In addition, it is directly related to meeting the needs of consumers and helping them solve problems and dilemmas. And, although it is said simply, all this covers multiple factors and aspects
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that go beyond a good product, such as: personalization; kindness; speed; security; follow-up; effectiveness, among others. Regarding the history and evolution of this concept, it has a direct relationship with the development of technologies , especially those related to communication. One of the fundamental processes for the expansion of customer service or attention was the creation of the global telephone infrastructure , as it allowed the emergence of the famous call centers. Históricamente, esta área ha agrupado agentes, asesores, supervisores, ejecutivos y otros empleados con una capacitación específica en cuanto a atención al público, que se en
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